Policy & Additional Information

• Lessons are conducted in Susan's home studio in Portales. The nearest main cross streets are East 18th Street and South Kilgore Avenue. Address is: 505 E. 17th Lane, Portales, NM 88130
• Tuition is paid monthly during the school year. Summer tuition is paid on a weekly basis. There are 2 to 4 lessons per month, depending on the breaks and/or holidays that are scheduled for a certain month.
• Summer lessons are an option and can be scheduled around vacation trips. Please let Susan know your vacation dates, if possible.
• Lessons are scheduled Mondays to Thursdays during the school year; Tuesdays to Thursdays in the summer. The business is always closed on Fridays, Saturdays & Sundays. Business hours are 10:00 AM to 6:00 PM.
• During the school year, Please make a commitment to complete a month of lessons, as there are no refunds issued or credits applied to the following month due to missing a lesson, running late, terminating lessons, scheduling conflicts, or sickness (due to the stomach flu, common flu or cold). SUSAN WILL TRY TO RESCHEDULE LESSONS IF SHE HAS OPENINGS AVAILABLE.
• A refund is issued or a credit is applied to your account, if the student is not able to attend a lesson due to circumstances such as an illness (other than the stomach flu, common flu or cold), a car accident, or hospitalization of a student or an immediate family member.
• If Susan cancels a lesson, a refund will be issued or a credit will be applied to your account for the following billing cycle.
• During the summer you are free to choose what days you are available for lessons, but during the school year, I do encourage students to try to commit to a weekly lesson (accept for when there are breaks and holidays scheduled).
• If you can’t make a lesson on a certain day, during the school year, please let me know at the beginning of the month before you pay the monthly tuition. During the summer, a 24-hour cancellation notice is appreciated.
• Payment methods that are accepted: Personal Check & Cash. Susan prefers payment with a personal check, if possible. Checks are payable to: Susan Pound-Roark or A Joyful Voice.
• In the event of a returned check, a $30.00 fee is applied to your account and will be due, along with tuition, the following week/ month (when tuition is due again).
• All ages, including senior citizens, are welcome! Beginning to late intermediate levels in piano are taught; beginning/intermediate levels in Music Theory. Susan teaches many styles of music which include: Classical, Smooth Jazz, Pop, New Age, Soft Rock, Broadway, Christian, Country, etc.
• Lessons are positive and encouraging. Susan gives the young student freedom to ask questions and to be creative. Students choose some of the projects incorporated into the lesson plan while Susan guides them towards attainable goals.
• For adult students, Susan provides support and guidance as the student maps out a personal journey towards his/her musical endeavors.
• Children need to behave in an appropriate manner or they will be dismissed early from their lesson—a refund will not be issued for that particular lesson.